Legal

Privacy Policy

How we collect, use, disclose, and protect your personal information.

Last updated: September 12, 2026

Introduction & Scope

Latent Byte LLC ("Latent Byte," "we," "our," or "us") is dedicated to safeguarding your privacy and maintaining the security of any personal data you entrust to us. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information when you visit our website (latentbyte.com), use our developer tools, APIs, database provisioning services, file storage, applications, or engage with our consulting and support services (collectively, the "Services").

By accessing or using our Services, you consent to the data collection and processing practices described in this Privacy Policy. If you do not agree with our practices, please do not access or use our Services.

Information We Collect

We collect information directly from you, automatically when you navigate or interact with our Services, and from trusted third-party service providers:

1. Account & Identity Information

When you create an account, sign in, or interact with our authenticated platforms, we collect your name, email address, username, authentication identifiers (such as Logto or OAuth tokens and user IDs), organization name, profile display name, and associated role designations.

2. Billing & Transaction Details

When you purchase software, subscriptions, or prepaid compute/usage credits, our third-party payment processor (such as Stripe) collects and processes your payment method credentials, billing address, and transaction metadata. We do not store complete payment card numbers on our servers; we maintain transaction records, billing history, credit balances, and subscription statuses.

3. Technical, Usage, & Telemetry Data

When you access or interact with our websites, APIs, or provisioned systems, we automatically record operational telemetry, including:

Internet Protocol (IP) addresses, device identifiers, and network location
Browser type, version, operating system, and language settings
API request endpoints, request frequencies, token usage, and latency metrics
System logs, security event audits, error reports, and crash diagnostics
Pages visited, referring URLs, and interaction timestamps

4. User Content & File Storage

We process and store files, documents, database schemas, queries, configurations, and prompts ("User Content") that you upload, configure, or process through our cloud storage (such as S3-compatible object stores), provisioned databases, or developer tooling.

5. Communications & Inquiries

When you contact us via contact forms, email, support tickets, or feedback submissions, we collect your contact information, the contents of your messages, and any attachments or context you provide.

How We Use Your Information

We process your personal information for lawful, legitimate, and contractual purposes, including:

Providing & Managing Services: Authenticating users, provisioning databases and storage, routing API traffic, tracking credit consumption, and fulfilling transactions;
Security, Integrity, & Fraud Prevention: Detecting, preventing, and mitigating unauthorized access, security incidents, abuse, cyberattacks, and violations of our Terms of Service;
Service Optimization & Diagnostics: Monitoring performance, resolving system bugs, analyzing usage patterns, and improving developer tools;
Communications & Support: Delivering critical operational notices, security advisories, billing receipts, and responding to your technical and commercial inquiries;
Optional Marketing: With your consent, sending newsletters, product updates, and other promotional communications;
Legal & Regulatory Compliance: Complying with tax, accounting, sanctions, statutory recordkeeping obligations, and legal process.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

With your explicit consent
To service providers who assist us in operating our website and conducting business, including Brevo, which processes email addresses and subscription data on our behalf to deliver newsletters
When required by law or to protect our legal rights
In connection with a business transaction (merger, acquisition, etc.)

Data Security & Inherent Risks

We implement industry-standard administrative, physical, and technical safeguards designed to protect your personal data and User Content from unauthorized access, loss, alteration, or destruction. These measures include encrypted communications (TLS/HTTPS), restricted role-based access, and hashed credentials.

Security Disclaimer: Despite our rigorous safeguards, no electronic data transmission over the internet or cloud storage architecture can be guaranteed to be 100% impenetrable. Consequently, Latent Byte LLC cannot and does not guarantee absolute security, and your transmission of data to us is undertaken at your own risk.

Data Retention

We retain personal information for as long as your account is active, as necessary to provide you with the Services, resolve disputes, maintain accounting and tax records, enforce our legal agreements, and comply with applicable statutory retention requirements. When data is no longer required for these legitimate purposes, we take reasonable steps to securely delete, anonymize, or archive it.

Your Rights & Choices

Depending on your jurisdiction (such as California under the CCPA/CPRA, the European Economic Area, or the United Kingdom under the GDPR), you may have specific rights regarding your personal data, including:

Access & Portability: The right to request confirmation of processing and receive a copy of your personal data;
Rectification: The right to request correction of inaccurate or incomplete data;
Erasure: The right to request deletion of your personal data, subject to legal and contractual exceptions;
Restriction & Objection: The right to object to or restrict certain processing activities;
Marketing Choices: The right to withdraw consent at any time and unsubscribe from marketing emails using the link included in each message;
Non-Discrimination: The right not to receive discriminatory treatment for exercising any of your privacy rights.

To exercise any of these rights, please submit a written request to [email protected]. We may verify your identity before fulfilling your request.

International Data Transfers

Latent Byte LLC is based in the United States, and our servers and infrastructure are located primarily in the United States. If you access the Services from outside the United States, you acknowledge and agree that your personal data will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your home jurisdiction.

Cookies & Tracking Technologies

We use strictly necessary and functional cookies and session tokens to authenticate users, secure user sessions, remember preferences, and analyze aggregate traffic. You can manage cookie settings via your web browser; however, disabling essential cookies may render authenticated features of the Services unusable.

Children's Privacy

Our Services are directed strictly to adults and businesses, and are not intended for individuals under the age of 18 (and under 13 in the United States). We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please notify us immediately so we can promptly remove such information.

Changes to This Privacy Policy

We reserve the right to revise or update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Services following the posting of revisions constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, inquiries, or privacy requests concerning this Privacy Policy, please reach out to us:

Latent Byte LLC
5900 Balcones Drive
Suite 100
Austin, TX 78731
Email: [email protected] or [email protected]